Privacy policy.
1. Introduction
Belgravia Heights Maintenance ("we", "our", or "us") is committed to protecting the privacy of our residents, clients, and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our services.
2. Information We Collect
We may collect the following types of personal information:
Contact Information: Full name, phone number, email address, physical address.
Resident Information: Unit number, tenancy documents, maintenance requests.
Payment Information: Bank account details or transaction history (only for processing payments).
Technical Data: IP address, browser type, access times, and pages viewed if you use our website or digital services.
Communication Records: Emails, messages, or phone call records regarding service requests or complaints.
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide maintenance and facility services.
To manage resident or client accounts.
To respond to inquiries, requests, or complaints.
To send service updates or important building notices.
To maintain safety and security in accordance with building regulations.
To comply with legal obligations.
4. Sharing Your Information
We do not sell your personal information. We may share your data only with:
Authorized third-party service providers (e.g., plumbers, electricians) involved in resolving your maintenance issues.
Property management or ownership entities, where applicable.
Legal or regulatory authorities when required by law.
5. Data Storage and Security
We implement reasonable technical and organizational measures to protect your personal information. Access to personal data is restricted to authorized personnel only.
6. Data Retention
We retain your personal information only as long as necessary for the purposes stated above, or as required by law.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate information.
Request deletion of your personal data (where legally permissible).
Object to or restrict certain data processing activities.
To exercise these rights, please contact us using the details below.
8. Cookies and Website Tracking
If you use our website, we may use cookies or tracking tools to enhance user experience and analyze traffic. You can adjust your browser settings to disable cookies if you prefer.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through appropriate channels, such as email or building notice boards.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Belgravia Heights Maintenance
Info@belgraviaheightsestates.com